Optima Cloud Contact Center
Cloud Contact Center System
A cloud contact center is central point in an enterprise, hosted on an Internet server, from which all inbound and outbound customer communications are handled. Cloud contact centers make interactions through voice, email, social media and the web accessible from virtually anywhere
On Premise Contact Center System
An on-premise contact center is a contact center model where all software and hardware required to maintain and operate a call center is located on a customer’s property.